Cancellation Policy

1. MONTHLY SERVICE

Essential and Professional plans continue monthly until cancelled.

2. HOW TO CANCEL

You can request cancellation through any of these clearly visible methods:

• Online Cancellation Form
• Email: info@dendrytesolutions.com
• Phone: 833-221-1634

A customer will not be required to:

• Speak to a salesperson
• Attend a retention call
• Explain why they are cancelling
• Accept another offer
• Complete repeated confirmation screens
• Provide payment credentials
• Wait for discretionary approval
• Pay a cancellation fee for a standard monthly plan

3. REQUIRED INFORMATION

We request only information reasonably necessary to locate and verify the subscription:

• Customer or business name
• Account email
• Selected plan, if known
• Optional reason

Do not provide payment credentials when requesting cancellation.

4. EFFECTIVE TIME

A valid cancellation request is effective when Dendryte receives it through an approved cancellation method, subject to reasonable verification of the subscription. Cancellation does not depend on how quickly Dendryte sends its written confirmation.

5. WRITTEN CONFIRMATION

Dendryte will send written confirmation to the account email after processing the request. If confirmation is not received within two business days, the customer should contact Dendryte to verify receipt. The absence of confirmation does not invalidate a properly submitted and verifiable cancellation request.

6. FUTURE RENEWALS

A valid cancellation request prevents subscription renewals scheduled after the cancellation request is received and reasonably verified. If a renewal charge was already completed before Dendryte received the cancellation request, the cancellation will prevent subsequent renewals and the completed charge may be reviewed under the Refund Policy.

Customers do not need to cancel a specific number of days in advance. To avoid the next scheduled charge, submit the cancellation request before that charge is completed.

7. ACCESS AFTER CANCELLATION

Unless immediate termination is requested or required for security or prohibited use, service may remain available through the paid billing period.

8. CANCELLATION VERSUS REFUND

Cancellation does not automatically refund the current period. Please review our Refund Policy.

9. NO CANCELLATION FEE

Dendryte does not charge a cancellation fee for the listed monthly Essential or Professional plans.

10. CUSTOM AGREEMENTS

Separately signed custom agreements may contain different termination provisions.

11. DENDRYTE TERMINATION

Dendryte may discontinue service for nonpayment, prohibited use, material breach, security risk or inability to continue a required third-party service. Where practical, we will provide notice and an opportunity to correct a nonurgent problem.

12. CONTACT