From business knowledge to helpful conversations.
A clear process to build, launch, and improve an AI assistant that serves your visitors reliably.
Stage 01 — DISCOVERY
Define the assistant’s purpose.
Dendryte identifies the assistant’s goals, intended users, approved subjects, prohibited subjects, lead fields and human-handoff process.
Stage 02 — CONTENT COLLECTION
Choose the information it may use.
The customer supplies or approves website pages, service descriptions, FAQs, policies and other permitted reference material.
Stage 03 — CONFIGURATION
Shape its voice and behavior.
Dendryte configures the greeting, tone, suggested questions, response guidance, escalation instructions, lead workflow and visual appearance.
Stage 04 — TESTING
Test expected and unexpected questions.
Dendryte tests common questions, missing-information scenarios, handoff behavior, mobile display, links and basic accessibility. Note: testing does not guarantee perfect AI-generated responses.
Stage 05 — INSTALLATION
Add the assistant to approved website pages.
Installation occurs after the customer approves the configuration and confirms access or provides the installation snippet to its website administrator.
Stage 06 — REVIEW
Improve coverage over time.
Conversation trends may reveal missing FAQs, unclear website content and opportunities to improve configured responses.
Typical setup timeline
Initial setup is typically completed within 5–7 business days after Dendryte receives all required content, instructions, website access information and customer approvals. Complex configurations, delayed customer responses, custom integrations or incompatible website systems may require additional time. Any revised expectation will be communicated before additional work proceeds.
Partnership
Customer Responsibilities
A successful assistant requires active participation and accurate information from your business.
- Provide accurate and authorized business information
- Review the proposed assistant behavior
- Approve the final configuration
- Maintain accurate website and policy content
- Notify Dendryte when material information changes
- Provide necessary website access or coordinate with the website administrator
- Avoid submitting prohibited or unnecessary sensitive information
- Review inquiries and conduct any promised human follow-up