Questions about Dendryte AI website assistants

Dendryte Solutions configures, deploys, hosts and manages AI-powered chat assistants for supported business websites. The assistant can use approved business information to answer supported questions, guide visitors, capture inquiries and prepare conversations for human follow-up.

No. Dendryte may use appropriate third-party AI, hosting, communication and integration technologies to provide the service. Available providers and features may change as the service develops.

No. The standard service is an automated AI assistant. Human follow-up may be available through the customer business’s configured process, but the assistant should not imply that a live employee is present when one is not.

No. Its responses depend on the approved information and instructions used to configure it. Unsupported, sensitive or higher-risk questions should be declined or routed toward human follow-up.

Yes. AI-generated responses may occasionally be incomplete, outdated or incorrect. Customers are responsible for supplying accurate source information and should use human review for important decisions.

Depending on the selected plan and technical support, sources may include public website pages, service descriptions, FAQs, business hours, policies and approved reference documents.

Initial setup is typically completed within 5–7 business days after all required information, instructions, access and approvals are received. Complex configurations or delayed customer responses may require additional time.

No. Compatibility must be reviewed. Some website platforms, custom systems, security settings or third-party services may limit installation or specific features.

The assistant can be configured to collect appropriate inquiry information such as a name, business name, contact method and reason for contacting the business. Exact fields and delivery methods depend on the configuration.

The standard assistant is not intended to collect complete payment-card numbers, bank-account credentials, passwords, Social Security numbers or similarly sensitive information through ordinary chat.

No. Essential includes up to 500 assistant conversations per monthly billing period. Professional includes up to 2,000. A conversation generally means one visitor chat session with the assistant. The final enrollment disclosure will identify any provider-specific session window or measurement rule before the customer authorizes a subscription.

The assistant may be paused, limited or replaced with a contact option until the next billing period or an approved plan adjustment. Dendryte will not impose an undisclosed overage charge.

Yes. Each plan includes a stated number of routine knowledge-update requests. Larger revisions or new integrations may require a separate scope and price.

Yes. Customers may cancel through the online cancellation form, by emailing info@dendrytesolutions.com or by calling 833-221-1634. Cancellation is effective when a valid request is received, subject to reasonable verification of the subscription. Dendryte does not charge a cancellation fee for the listed monthly plans.

Not automatically. Cancellation applies to eligible future renewals. Refund eligibility is governed separately by the Refund Policy.

No free trial is currently offered.

No. Contacting Dendryte, requesting information or selecting a plan of interest does not create a subscription or authorize a payment.

No. Dendryte does not guarantee leads, conversions, revenue, search rankings or other business outcomes.

Dendryte Solutions is a brand of Dendryte LLC.