Refund Policy

1. STANDARD RULE

Monthly subscription charges generally cover access, hosting, configuration support and service availability for the applicable billing period. Cancellation does not automatically create a refund.

2. BEFORE CONFIGURATION BEGINS

If Dendryte receives a valid cancellation request before configuration work begins, the customer may request a refund of the initial standard-plan subscription payment. Dendryte will confirm whether configuration work had begun and notify the customer of the refund decision. This provision does not limit any rights provided by applicable law.

3. IF DENDRYTE CANNOT PROVIDE THE STANDARD SERVICE

If Dendryte determines during compatibility review that it cannot provide the purchased standard service and no acceptable alternative is agreed in writing, Dendryte will cancel the enrollment and refund the associated standard-plan payment.

4. DUPLICATE OR ERRONEOUS CHARGES

Dendryte will review credible reports of duplicate, incorrect or unauthorized charges. Customers should contact Dendryte promptly at info@dendrytesolutions.com.

Nothing in this policy prevents a customer from exercising rights available through their financial institution, card issuer, payment provider or applicable law.

5. RENEWAL-PAYMENT REVIEW

Customers may request a review of a renewal charge within five calendar days after the charge. Approval depends on factors such as:

• Whether the request was timely
• Whether the service was materially used after renewal
• Whether substantial work was performed
• Whether the charge was duplicate or erroneous
• Applicable law

The five-calendar-day review period is not a guaranteed refund period and does not limit review of duplicate, erroneous or unauthorized charges or rights available under applicable law.

6. NONREFUNDABLE SITUATIONS

Refunds are generally not provided for:

• Partial unused time after ordinary cancellation
• Customer failure to use an available service
• Delays caused by missing customer information, access or approvals
• Completed custom work
• Charges outside the stated review period, except where law or clear billing error requires otherwise
• Suspension caused by prohibited or unlawful use

7. CUSTOM WORK

Custom projects will follow the refund terms in their written scope.

8. REFUND METHOD AND TIMING

Approved refunds will be returned to the original payment method where practicable. Dendryte will initiate an approved refund promptly. The time required for it to appear depends on the payment provider and financial institution.

9. HOW TO REQUEST REVIEW

Send the request to info@dendrytesolutions.com with the subject ‘Refund Review Request.’ Please provide:

• Customer or business name
• Account email
• Charge date
• Amount
• Reason for request

Do not email complete payment-card or bank-account numbers.

10. REFUND DECISION COMMUNICATION

Dendryte will communicate the result of a refund review to the account email. If a refund is approved, the notice will identify the approved amount and the payment method to which the refund was initiated.

11. CONTACT